Return and Cancellation Policy FAQ
1. What is MyAmericanIndianWisdom.com / The TallTrees’ return policy?
2. Do any MyAmericanIndianWisdom.com / The TallTrees’ products have a different return policy?
3. What is MyAmericanIndianWisdom.com / The TallTrees’ cancellation policy for recurring billing products?
4. What is the difference between a return and a cancellation?
5. How are customer inquiries handled?
6. What about customers who try to abuse the return policy?
7. What is the policy for returns requested within 60 days?
8. What is the policy for returns requested after 60 days?
9. Is there any other reason why a sale might be reversed?
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1. What is MyAmericanIndianWisdom.com / The TallTrees’ return policy?
Our official return policy for all MyAmericanIndianWisdom.com / The TallTrees’ products is as follows:
MyAmericanIndianWisdom.com / The TallTrees will, at its discretion, allow for the return or replacement of any defective product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period. After 60 days all sales are final.
2. Do any MyAmericanIndianWisdom.com / The TallTrees’ products have a different return policy?
Our return policy applies to all of our products and services.
3. What is MyAmericanIndianWisdom.com / The TallTrees’ cancellation policy for recurring billing products?
The customer may cancel their recurring billing subscription products at any time.
4. What is the difference between a refund and a cancellation?
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 60 day return period. A refund on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund – it will only stop any future rebills.
5. How are customer inquiries handled?
When a customer reaches us by phone or email, our first response is to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
6. What about customers who try to abuse the return policy?
Customers requesting serial or repeated returns will be blocked from making further purchases.
7. What is the policy for returns requested within 60 days?
Customers requesting a return within 60 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
Vendors requesting a return within 60 days of purchase will have their request reviewed and usually approved by our customer service team.
8. What is the policy for returns requested after 60 days?
Customers requesting a return after 60 days will be directed to the vendor for technical support. Vendors may request a return, on behalf of customers, of any purchase up to 90 days after the date of the MyAmericanIndianWisdom.com / The TallTrees’ customer’s purchase.
9. Is there any other reason why a sale might be reversed?
MyAmericanIndianWisdom.com / The TallTrees has every incentive to keep customers happy by providing quality products and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.
